FAQs
What payment options are accepted?
- We accept major debit and credit cards, including VISA, Mastercard, and American Express.
Can I modify or cancel my order once it's placed?
- After placing an order, we work quickly to prepare it for shipping. Please email info@sportstradesupplies.co.uk as soon as possible if you need to make changes, however, we can't guarantee modifications or cancellations.
What should I do if I receive the wrong item?
- If you receive an incorrect item, contact us at info@sportstradesupplies.co.uk and we'll get this resolved ASAP for you.
What are the delivery costs?
- Delivery is charged at £3.95 on all orders under £30.
What's the estimated delivery time for my order?
- Our delivery timeframes are between 2-3 working days, this can vary for larger item orders.
Can I make a wholesale purchase?
- Yes! If you require large volume orders for wholesale, please email us at infor@sportstradesupplies.co.uk and we'll get that sorted.
Are there additional charges for international shipping?
- Orders outside of the UK may be subject to Custom Duties/Import Taxes which are the customer's responsibility. Customs will contact you for payment, allowing the courier to complete the delivery.
Do you offer discounts or promotions?
- Yes, we do! So make sure to sign up for our email alerts to stay updated on special offers.
How can I get in touch with your customer service team?
- You can reach our amazing customer service team by emailing us at info@sportstradesupplies.co.uk
What is the expected response time when I email your customer service team?
- We prioritise swift responses to all emails, ensuring you receive the assistance you need as quickly as possible.